Quick answers, real humans.

There's no cart or checkout page — every order is handled in a WhatsApp chat. Pick a piece from the catalog and tap the WhatsApp button, or message us directly and tell us what you're looking for. We confirm the photos, sizing and final price in the chat, share simple payment options when you agree, and ship once it's confirmed.

Yes — a small workshop in Surat that simply sells over WhatsApp instead of through a website checkout. Every piece on the site has three real photographs, a real human replies on WhatsApp Mon–Sat, 10am–8pm IST, and you can ask for close-up photos or a video of the exact piece before you pay anything. If it still feels unfamiliar, start with a question rather than an order — that costs nothing.

Yes — most adjustments are done in our workshop before dispatch. Necklaces can be lengthened or shortened, bangle sizes adjusted, and several earring styles can be converted for non-pierced ears. Just mention what you need when you message us, and we'll confirm what's possible for that particular piece before you order.

Most orders arrive across India in 3–5 days, with free shipping on orders over ₹999. If you're ordering for a wedding or event date, tell us the date when you message — we plan dispatch so your piece arrives with days to spare, and we share the tracking once it ships.

Simple payment options are shared in the WhatsApp chat once you've confirmed your piece and the price — most customers pay by UPI. There's no payment gateway or checkout on the website; payment happens between you and us in the chat, and the price shown on the site is the price you agree to, with no hidden charges.

If a piece arrives damaged or isn't the one you saw in the photos, message us on WhatsApp within 48 hours with a photo and we'll arrange a replacement or refund. Unused pieces can usually be exchanged (for example, a different bangle size) within 7 days — just check with us first, since every order is confirmed personally in the chat. Because many pieces are hand-finished or custom-sized for you, we recommend confirming sizing before dispatch.

Our pieces carry an anti-tarnish coating, but a little care goes a long way. Put jewellery on last, after perfume and spray, and take it off before water or exercise. Wipe each piece with a soft, dry cloth after wearing and store it in the velvet pouch or box it arrives in. Kept like that, the gold-look stays bright through the whole season.